At Haslingden Autocare, we are committed to protecting your privacy and ensuring your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect the information you provide to us when using our services or visiting our website.

1. Who We Are

Haslingden Autocare is an auto repair and maintenance garage registered in the United Kingdom. Our services include diagnostics, mechanical repairs, welding, tyre and wheel alignment, MOT prep, and more.

2. What Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, vehicle registration details, and postal address.

• Service Data: Information about your vehicle, service history, and appointment details.

• Website Usage Data: IP address, browser type, and pages visited (via cookies or analytics tools).

3. How We Use Your Information

We use your information to:

• Provide and manage our garage services

• Book and confirm appointments

• Respond to enquiries and customer support

• Send important updates or service reminders

• Improve our services and website functionality

We do not sell or rent your personal data to third parties.

4. Lawful Basis for Processing

We process your data under the following lawful bases:

• Consent – when you voluntarily provide information (e.g., contact form)

• Contract – to perform services requested by you

• Legal Obligation – to comply with applicable UK laws

• Legitimate Interest – to improve our services and customer experience

5. How We Store and Protect Your Data

We store data securely and take appropriate steps to protect it from unauthorized access, disclosure, or loss. All electronic records are protected by secure systems, and paper records are stored safely.

6. Data Sharing

We may share your information with trusted third parties only when necessary for:

• Processing payments

• Sending automated reminders or service updates

• Legal or regulatory compliance

These third parties are required to maintain the confidentiality and security of your data.

7. Your Data Rights

Under the UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Request deletion of your data

• Object to processing

• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Cookies Policy

Our website may use cookies to enhance your experience. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies.

9. Contact Us

If you have any questions about this policy or want to exercise your data rights, please contact us:

Haslingden Autocare

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date (25-06-25)